Customs Computer Disruption Delays Travelers at US Airports

Thousands of travelers at major US airports faced congested terminals and long lines on Friday due to a temporary computer outage that affected the US Customs and Border Protection’s (CBP) processing systems.

Earlier, John F. Kennedy International Airport in New York said via Twitter that CPB agents were manually processing travelers. While travelers posted images and video on social media showing long lines at airports.

Airports in Los Angeles, Dallas-Fort Worth and elsewhere notified travelers of potential delays at the beginning of one of the last weekends of the summer vacation season.

The outage affected only inbound U.S. international flights, not departures. The delays affected both foreign visitors to the United States as well as U.S. citizens arriving from abroad.

But the Federal Aviation Administration,according to a report, said the outage caused no changes in flights.

On an average day, CBP processes around 358,000 air passengers and crew.

This was not the CPB system’s first outage. It was out of service for four hours on Jan. 2, 2017

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